World Wildlife Fund

An effort to redesign WWF’s online gift center in time for the holiday season. Project entailed streamlining the user buy path experience while maintaining WWF’s main message of world conservation efforts. The project increased the 2008 holiday traffic by 15%.

• Clearly communicated the goal/vision of the project to the team to assure that progress was made on the correct path. Created a milestones calendar and facilitated daily status to discuss daily goals and obsttacles to address.
• Created wireframe to be used as a communication tool between client, designers, and front end developers.
• Conducted phone conferences with clients to review progress and to resolve issues. Also put together a budget and completed the project within its parameters, on time and received positive feedback from the client.

Enterprise wide Agile methodology Implementation

Contributing to company’s strategic roadmap by acting as an agile coach to both project team members and junior project managers. Striving to remove organization impediments, consistently making progress, while maximizing the benefits of agile product development by practicing within the company project teams.

• Sharing with business users the agile concepts and practices; coaching them with user story writing sessions and product backlog creation, explaining the product owner role description and responsibilities.
• Implementing the scrum meetings including: the daily scrum, weekly estimation meetings, sprint planning, and sprint retrospectives.
• Building of trust-based rapport with business users by demonstrating client service focused, team driven project management style.
• Collaborating with product owners to prioritize and organize the existing product backlog to maximize ROI.
• Suggesting new ideas and getting buy in from team members on trying out new ideas: implementing the information radiators.
• Setting expectations with business users in status meetings and also in face-to-face ad hoc meetings when necessary.
• Practicing issues management process in a team oriented setting where team members’ opinions are valued.
• Keeping a clear communication channel between the business unit and the development team to promote progress.
• Motivating team members with positive attitude and maintaining calm in all weathers/situations.
• Looking out for the health of the team by removing impediments and constantly evaluating workload.
• Championing the agile training for the 15 product owners. Made presentations to the executive team for buy in. Participated in interviewing the different companies for the training, reviewed the curriculum. Kept moving the initiative forward until the training took place

Campaign Management System Redesign

A complete redesign of company’s existing campaign management system to meet the needs of users from various internal departments of the company.

• Facilitation of user research in both forms of surveys and user interviews to gather requirements and to document user pain points, while outlining the business objectives and goals for the project.
• Facilitation of Card sorting exercise with user community to build project awareness, buy in, and to come up with the high level content mapping to be used by the data modeler
• Review of existing processes and tasks diagrams to drive out the gap in work flow and to list the work around solutions used
• Results of the research analyzed and presented to the project stakeholders to guide them in understanding the initiative scope and to make suggestions on prioritization of work
• Creation of medium fidelity wire frames to be used as communication tool by the product owner in demos with user community; to aid in flushing out concrete feature requirements for the project team

Promotions Fulfillment Portal

An emergency initiative to rewrite the promotions fulfillment engine, development of a new admin site, a new distribution center selection, and a new customer service call center selection.

• Creation of the web site buy flow and order fulfillment process to be reviewed and utilized by the implementation team
• Creation of user stories for the new admin site, wireframes for the new admin site UI, including the dashboard reports.
• Organization and writing of the business and technical requirements for new warehouse selection criteria.
• Site visits to multiple potential warehouses in order to tour the facilities and to review and discuss requirements.
• Aided product owners in coming up with requirements for the new call center
• Site visits to multiple potential call centers in order to tour the facilities and to review and discuss requirements

Responsibilities

• Work with high-growth clients and other market leaders in industries such as retail, consumer products, financial services, insurance and health sciences.
• Coordinate and perform audit procedures of a complex nature; create work products such as audit analyses and engagement documentation; evaluate and test processes and related controls.
• Prepare the audit approach relating to nature, timing and extent of procedures; assign and review work of staff auditors and assist in the preparation of the final report.

Sales Productivity Suite

An application consolidation effort to streamline the daily operations of 2000 account managers. The consolidation decreased keystrokes and toggling between applications. The major increase in productivity came from adding the 3-step order entry feature to the application, which in the past was only accessible through the AS/400 with 12 steps

• Presented to Sales Executive members and IT management team in order to get buy in of the application and its value
• Worked closely with the Application Architect to develop the proof of concept and design of the new application
• Devised the multi-phased project plan, broken down by features driven milestones
• Implemented the Wall Gantt to display tasks progress of developers and met daily to start the day off with individual goals
• Communicated consistently with business owners to ensure all requirements were met and documented
• Effectively managed and coordinated a team made up of AS/400, windows developers, contractors, designers and UI consultants
• Exercised Change management process; documenting changes requested, performing impact analysis and making implementation decisions based on the options available within the timelines agreed and features promised
• Integrated the QA team and their plan into the project plan and managed deliverables with dependencies to development tasks
• Delegated to sales training department to create and maintain content for Help files using Robo Help for the application

Customer Segmentation and Lead Generation

A homegrown CRM application to aid account managers to be more proactive than reactive in selling. Also introduced the concept of account segmentation. The application provided account intelligence and strategies developed specific for the account, based on both their firm graphics and past purchasing behaviors. The application was also designed as a performance-measuring tool for the sales management team and was projected to increase sales by 6% in the first year of use

• Coordinated the marketing and sales management teams in design of the application: using UI mock ups, features list, and scope diagrams
• Mediated the discussion sessions to come to an agreement of business requirements from both management teams
• Worked with a consulting group that specializes in user experience to evaluate the design and usability of the application
• Worked closely with the program manager from marketing to put together the plans for training and communication/advertising for the tool
• Managed the relationship with a third party that specializes in market data research to provide the project team with cleansed industry data and algorithms to be used in segmenting our customer database
• Managed 2 pilot launches; 35 account managers for 3 weeks and 150 account managers for 6 weeks respectively
• Participated in the focus sessions after the pilot periods to gather feedback from account managers and to create an enhancements list to prepare for full launch.

Estee Lauder and Clinique Korea

An effort to launch Estee Lauder Korea and Clinique korea, while developing a content management tool, as a deliverable to the client for future changes and maintenance of the site content post launch.

• Translated and verified the content used in sites from both Korean to English and English to Korean
• Conducted phone conferences with clients in Korea to review content and to resolve issues
• System tested the developed sites, assigning, logging and fixing bugs using PVCR
• Organized and manipulated the product directory, which includes more than 200 products per season

Responsibilities

Alignment between the business requirements gathered from clients and development specifications for the developers. Creation of UI Designs, CAR diagrams, and Operational and Dialogue Flows.

• Organization of physical data model: identification and labeling of all content and links of sites.
• System test of the development structure in different environments and browsers; create test conditions, develop scripts for testing and manage the end results of all testing processes.
• Management of three Accenture QA team members: trained, guided, and reviewed their products while working in a system test team.